The Blog of Innovational Intelligence™

IKEA Saved 8,500 Jobs From AI and Made $1.4 Billion

IKEA handed almost half of its customer requests to its AI Billie without cutting a single one of those 8,500 jobs. By training them as remote design advisors, the retailer created over a billion euros in sales. A look at a decision that replaces tasks and amplifies people.

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Dunning-Kruger Effect: The Lemon Juice Bank Robber

In January 1995, a bank robber coated his face in lemon juice, sure it would make him invisible to cameras. His story gave birth to the Dunning-Kruger effect, the bias that makes the least competent feel like the best. Here is why it sabotages your innovation and management decisions, and how to neutralize it.

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